Maintenance performance and system operation is monitored through the direct involvement and oversight of management to ensure the systems operate at their optimum and that all benchmarks are met. We perform a detailed survey of each facility and develop a tailor-made maintenance program to ensure the correct strategies are employed. Appropriate planning ensures that client's requirements for legal, safety, productivity, economic and environmental needs are met. Our personnel are aware of the importance to our clients of reducing the possibility of systems breakdown and ensuring minimum downtime for the safety and productivity of their staff. SERVICE Seven (7) days a week contact with our staff is available through after-hours telephone numbers and mobile (cell) telephones. Response times are generally 2 hours for non-urgent service calls. Due to the close proximity of our office and workshops to the CBD and suburbs, urgent service calls can usually be attended to within the hour. Arrangements are in place with our preferred suppliers to open their businesses after hours, as necessary, to provide parts or materials.