Welcome to NSA Roofing Asbestos Re Roofing and re guttering, asbestos removal, roof repairs, restoration. Brisbane, Gold Coast, Sunshine Coast & Toowoomba. About Us NSA ROOFING is a family business, owned and operated by Andrew Gardiner. We specialize in New Roofing, Roof Replacement, Asbestos Removal and Tile to Tin Conversions based in Brisbane. NSA ROOFING is based in Brisbane and work as far south as the Gold Coast and as far up as the Sunshine Coast & out to Toowoomba. NSA Roofing do not use freelance contractors in Brisbane. NSA Roofing's nominated licensed supervisor, who has over 10 years experience in the industry, oversees most jobs in Brisbane, ensuring quality control. Consequently, NSA Roofing have more control over projects than some other companies in Brisbane and can offer superior workmanship coupled with reliability. We offer: TOP WORKMANSHIP GOOD CUSTOMER RELATIONS QUICK LEAD TIMES TOP SAFETY NSA Roofing is a company that puts in maximum effort to keep all our customers happy. Please don't hesitate to call NSA Roofing. NSA Roofing welcome all opportunities to assist you with your roofing requirements in Brisbane, Gold Coast, Sunshine Coast & west to Toowoomba. Home Roofing Tiled Roofing, Metal Roofing, Asbestos Removal. When choosing NSA Roofing you are guaranteed the satisfaction and peace of mind of knowing you are dealing with an experienced, trustworthy organisation that delivers absolute quality for all our clients in Brisbane , Gold Coast, Sunshine Coast & Toowoomba. NSA Roofing is fully licensed with the Queensland Building Services Authority in Brisbane (BSA Lic: 1174018) and has all insurances for both public liability, working at heights and asbestos removal. NSA Roofing has an impeccable record of offering only the best products and services in Brisbane , and with our Labour warranty and 25 Year Bluescope Steel Warranty our customers are guaranteed total protection. Choosing a Contractor Considerations when choosing a contractor. NSA Roofing prides itself on delivering excellent service, coupled with reliable information and matter of facts. NSA Roofing would hope that we can: Provide the best solution and information to the customer to maximise our opportunity to do business with you. Ensure that you do not end up with a contractor that may not offer the solution and service you were counting on. Unfortunately, there are some contractors out there that may not be the best option for your project. We would like to offer a checklist to you, for you to use with all of your contractors before you make decisions regarding your project. Probably the most important part of the checklist to have ticked off is the BSA section. Make sure that you either log onto the BSA web page (www.bsa.qld.gov.au) and do an online license search or alternatively contact the BSA to ask if they can provide any information regarding the contractor in question, specifically regarding their history relating to DEFECTS & FAILURE TO RECTIFY, INFRINGEMENT NOTICES, DEMERIT POINTS. Anyone can tell you what you want to hear. They can promise the world, explain how they are going to provide you with the best service and how they are the best roofing contractor out there etc. Make sure you find the facts to back it all up. NSA Roofing understands that the decision you make is probably one of the biggest decisions you will make for the home and hope that this information will help you ensure that the path taken to the end product on your project is exactly what you were expecting and hoping for. Testimonials NSA Roofing has always strived to deliver absolute excellence in relation to communication, workmanship and overall satisfaction to all of our clients. If you are making a big decision for your home, your most important asset, sometimes the best way to know which company to choose is to see how happy their customers are. Here is just a sample of some of our most happy customers taken straight from our email and are not written on request by NSA Roofing. “Andrew, We have made final payment tonight to your account. We both thank you and your staff for such an excellent and professional job. Your customer attitude was great, your response to our enquiries was speedy and your staff were on time and nothing was too much trouble for your people – being a renovation site, they were extremely helpful and co-operative and have achieved a great looking job which we are very happy with. We would not hesitate to recommend your firm to anyone considering a roofing project – especially renovations !! (we helped the client with carpentry work under the house as he was having some troubles) Please pass on our thanks to the guys who worked on our project. Please feel free to use this thank-you and comments for any promotional literature. Thank you again Kind regards," Rick Cannon & Jenny Arnott “Andrew, Firstly, final payment has been made today (see attached payment advice) Thanks so much for a job well done! You were great from the start and your men continued it right to the end. You turned up promptly, went about your business, got us the quote before anyone else and we were very impressed. Once we had decided to use NSA Roofing we had a representative attend site to begin erecting scaffold and delivering materials…..at all times we had been informed of NSA Roofing’s activities and were impressed generally in the communication between NSA Roofing and ourselves. The end product looks amazing and it has been one of the best additions to our home since we moved in around 10 years ago. Thanks again for all the work and we wish you and the boys the best in the future.” Regards," Cassie & Ernest Faraday (This testimonial shows that not all jobs go perfectly, but the difference between a disaster and a great outcome comes down to how the problems are handled and resolved. This customer lives in Townsville and we had received very poor service from the local supplier up there who failed to deliver the correct materials!) “Hey Andrew, Re: your clarification comments I agree with all of them and understand the challenges that you were presented with. All of the hardware that the supplier provided for the guttering actually arrived with the first delivery (that was returned prior to the cyclone) hence they must have been wrong in the original delivery inventory that they sent you! It doesn’t surprise me that you had in fact checked the inventories as every other interaction we have had was clearly well thought out and professional. As to what is fair, with the additional costs for doing the extra patio roof, let’s split the difference I will add $200 to the invoice you just sent through and we’ll cover the removal costs? Final comment; I am also unsurprised by the frank, honest and professional response you have provided throughout and to my last email. It is to your credit as a business person and that attitude will no doubt keep your business in good shape into the future. No doubt the supplier here in Townsville could learn a thing or two from your professionalism as I would not use them again or recommend them either. On that note I am more than happy to provide a reference or testimonial for your website if that would be useful – in my opinion it is what you do and the way you conduct yourself when things are going wrong that really defines your professionalism. Shame you guys are so far away as no doubt there are a few more smaller jobs we will need in the future. I will be making payment in two parts over the next few days. Let me know when this has all come through. Regards," Roger Beeden “Brett, I would just like to commend the way in which your men and you conducted yourselves onsite whilst doing our extension. We appreciate the attitude taken towards the box gutters and building complications that we experienced. Once Ryan (the builder) sorted out the framing, it all fell into place nicely. The roof looks great! We will be in touch at some point early next year to discuss the new house at Brookwater we will be building….Bye for now. Regards," Erica Day