ABOUT US We started our journey by subcontracting to several known companies and as we gained experience and confidence and with the help from our loyal return customers we now have over 12 trucks in all sizes. With so many moves large, small, complicated and difficult we have gained knowledge and experience in all move types and locations making the stressful move your dreading our easy task to accomplish. We specialise in residential, commercial and interstate moves with the most affordable competitive rates. We have storage facilities all over Sydney and all our moves include marine insurance, workcover and public liability. We strive to have your move complete within the least time possible assuring all items are carefully packed,loaded and unloaded. We take pride in our work and your smile and honest review is our main goal, 65% of our jobs are based on word of mouth and therefore your review helps our business grow. We appreciate a returning client and therefore we offer an extra 5% discount for those clients. OUR EMPLOYEES Our employees are honest, reliable, trustworthy caring workers. We work from heart to assure you have a stress free move. We have 2 man team,3man and up to 6 man team, we specialise in office relocations, piano moves and pool tables. OUR SERVICES We provide boxes, tape, wrapping paper, bubble wrap all at below cost price as we buy in bulk to be able to offer it to our clients below retail cost. Bubble Wrap will be charged on the day depending on the item size We offer free mattress protectors with every move. Packing rates are based on the same hourly rate. OUR TRUCKS Our trucks are all kept clean at all times, and equipped with modern trolley, dollies and over 40 blankets and ropes to assist our move. Trucks undergo a safety inspection every 3 months. TERMS AND CONDITIONS 1. Quotes are valid for 21 days unless stated otherwise. 2. Quotes are based on the information we have been given by the client therefore any information provided will incur a charge. 3. Client must inform us of - Heavy item over 75 kgs - Dangerous goods - Stairs access or lift - Specific packing or fragile items - Narrow/sloped/long driveway 4. Parking availability in a legal area is the clients responsibility, any time spent in looking for valid parking is clients responsibility and will be charged with it. 5. Deposit must be made to secure booking and balance must be paid as soon as job is complete,we do not leave accounts unpaid unless discussed prior. We do not take credit card payments. 6. Our minimum charges are 4 hours plus one hour call out fee, if for any reason client changes their mind or doesn't go ahead with the job without giving a 48 hour notice, client will be charged the minimum and if a week notice is given we will only charge the deposit made and not the full 4hours. For a change of date we will try to accommodate as much as possible and use the deposit as a credit for future booking. DEPOSITS ARE NOT REFUNDABLE,AS WE HAVE BOOKED OUT THAT DAY BASED ON YOUR BOOKING. Deposits paid for same day jobs are non refundable nor creditable at all. 7. Fuel levy can vary based on cost of fuel on the day, however this will be discussed with client. 8. We only hold responsibility for items packed by our staff,not shipped or boxes in containers , any damage must be informed prior to the job being completed and proof of the items conditions prior must be proven. We provide full insurance up to $60.000 however access is payable by the client. Pot plants and ceramic vases are not insured,they must be bubble wrapped and blanket wrapped carefully but we hold no responsibility for them. Once our job is completed and we have left the site we hold no responsibility for any damage. Damages and faults must be reported on same day. We will treat our clients with respect and expect to be treated just the same way. We refuse to carry any stolen or prohibited goods,flammable liquids or toxic gases. Drugs,money,animals not caged or plants which may cause pest infestations. Client is to treat employees with respect at all time and co operate with he/she. Under no circumstances will be continue the job if any disrespect or safety related issues to our employees. For insurance and workcover purposes we only allow our employees to be involved in the job. Extra heavy items incur a surcharge unless discussed once booking and noted. We really appreciate your feedback and reviews and any comments that could improve our service would be much appreciated. 9. We have the right to cancel the job in an emergency which includes the following: -Break Down -Sickness/Illness -Accident In any of these instances we will reschedule the booking and credit deposit to new booking COVIDSAFE As we go experience difficult times,and face alot of uncertainty and fear, we as removilist are considered essential workers. we would like to assure you we have taken strict measures to ensure the safety of our employees, customers as well as the general public. We ask you to help us continue our services the most safest way and by letting us know if you and anyone living with you may have been in close contact with a confirmed case of Coronavirus which will require you to self isolate at home, monitor your health and seek medical advice if key symptoms develop and in this case we would need to cancle or reschedule your booking for the health and care of our staff. All our employees are kept up to date with the latest guidelines provided by the Australian government. We are committed to keeping our employees, partners and the community safe during such unprecedented times. We continue to practise good hygiene by regularly wiping down and cleaning our trucks and equipment with strong disinfectants. WE CONTINUE TO PROVIDE SERVICES FOR LOCAL, COUNTRY AND INTERSTATE RELOCATIONS HOW CAN WE HELP PREVENT THE SPREAD OF CORONAVIRUS? Practising good hygiene is the best defence against most viruses. You should: Wash your hands frequently with soap and water, including before and after eating, and after going to the toilet. Cover your cough and sneeze, dispose of tissues, and wash your hands. Avoid contact with others (stay more than 1.5 metres from people). Keep a hand sanitizer with you at all times. Use facemasks when possible. Wipe down and clean all surfaces regularly. MORE INFORMATION While coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness – not coronavirus. For the latest advice, information and resources, go to www.health.gov.au. Call the National Coronavirus Health Helpline on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts. If you have concerns about your health, speak to your doctor. we are still operating and it is business as usual, with the addition of strict compliance with all health instructions by experts. We know that despite the current circumstances, many Australians require professional removalist services – so we’re here for you. You can rest assured that we are applying social distancing and all helpful methods to Prevent the Spread of COVID-19 when operating for our customers · Call today for a free quote on office or domestic moves in Sydney from our reliable moving company, book your removals today! Our reliable and professional Movers and Packers are available 7 days a week. We also provide 12, 10 and 4.5-tonne trucks. So no job is too big or small!