Carpets or Upholstery Need Cleaning? Choose a professional... 5 Reasons why you should choose The Carpet Guy: Complete satisfaction....or it’s free....guaranteed We pre-inspect before quoting…so you don’t get any hidden surprises You get free deodorising…with our compliments You can call us 24/7… for your convenience and peace of mind when you need help the most A special pre-vacuuming service is also available We promise you’ll be delighted with our truly professional cleaning of both your carpet and upholstery. Ring today for a FREE information pack on carpet cleaning. Money’s Tight... Do it Right - Call Glenn – The Carpet Guy! Carpet Cleaning at its Best! If you’re not totally satisfied with the results then you don’t pay a cent…. that’s our guarantee to you! Occupational Health and Safety Policy The Carpet Guy is committed to providing a healthy and safe workplace for all employees and customers. The Carpet Guy will provide resources to comply with all relevant legislation to ensure health, safety and welfare of employees and customers; Address incident prevention and hazard control. The Carpet Guy will: Integrate occupational health and safety into all aspects of the workplace; Promote communication about occupational health and safety a normal component of all aspects of work; Plan, develop, implement and monitor an occupational health and safety program; Take effective action to provide and maintain a healthy and safe workplace. Employees are required to: Comply with The Carpet Guy safety rules, regulations and work practices; Work in a safe manner and maintain a safe workplace; Encourage others to work in a safe manner; Report and rectify any unsafe conditions that come to their attention. Environment Policy The Carpet Guy is committed to a high standard of environmental management and pollution prevention, and to the continuous improvement of its environmental performance. To achieve these goals The Carpet Guy will: Identify in advance any aspects of its operations that have the potential to impact on the environment and community, and address these impacts through the development and implementation of environmental objectives and management plans. Comply with all relevant environmental laws,regulations and standards as well as our voluntary commitments to the community. Continually monitor environmental performance and improve environmental performance by reducing emissions to air and water, minimize noise generations and manage by-products and waste materials. Communicate openly with our Employers, contractors regulators and community about our environmental performance. The Carpet Guy recognises that excellence in environmental management is an integral part of its ongoing success. Complaints Procedure If at any time The Carpet Guy receives complaints the following procedure must be adhered to: The Carpet Guy will not dispute any complaints through telephone conversation. The Carpet Guy will make arrangements to meet with all persons involved as soon as possible at the location of the complaint. All parties involved will meet and discuss the nature of complaint and work together and find a solution that all parties agree upon. All parties involved must keep an open mind when working together and listen each others concerns. Customers of The Carpet Guy must inform The Carpet Guy of any complaints within 14 days of the work being performed, fail to do so may result in no action being taken. Please Note: This does not apply to unoccupied premises.