Welcome to Total Management Protection Total Management Protection Pty Ltd is committed to providing the highest quality security services in our region. The reliability, quality and ethical conduct of a Company Guard are the concern of every person in the organisation. Quality starts with in-house training and development continues through to a Government Accredited Course, testing the guard in all facts of the Security Industry. To achieve this objective, problems that may arise are to be identified and solved with efficiency and in a professional manner. The methods employed are to be continually under review and techniques improved wherever necessary. It is this role of Supervisors and Managers to help clients solve problems. Our commitment is governed by the highest standards of integrity and ethical behaviour. Our Services Total Management Protection Pty Ltd offers a total commitment to service in the following areas: Security Guards First impressions count. Security personnel are often the first contact that visitors experience and the front of house impression they create is important. Our Security Officers are all fully trained, and licensed through the Private Agents Registry, which is a division of the Victoria Police. All Officers are selected on the basis of their training, presentation and grooming, communication skills, knowledge and experience. It is a pre-employment requirement that they be able to provide the company with adequate number of references to substantiate that they are trust-worthy and of good character. Uniformed Guards Plainclothed Guards Crowd Control Covert Loss Prevention Officers Retail (Shopping Centres) Industrial (Warehouse & Construction Sites) Private Functions Stand-by / Emergency Guards (short notice call out) Escorts Covert Loss Prevention The primary responsibility of a TMP covert operative is to detect and apprehend shoplifters within the guidelines provided by the client and the law. All covert operatives are instructed to conduct themselves without compromising the client's corporate culture or shopping environment. Offenders detected by our covert operatives, will either be prevented or handed over to the police for prosecution, along with all relevant paperwork as required. TMP covert operatives are highly trained in this specific area of crime prevention in comparison to staff that may make a false arrest (which can be very costly) or even be hurt if the apprehension is violent. We are devoted to provide a professional security service, based on quality and ethics, our aim will be to give you the friendly and efficient service you have every right to expect. TMP security will provide professional and well-trained Covert loss prevention operatives to your organization. All operatives used in our covert operations are required to attend additional training courses for the purpose of specializing in Loss Prevention within the retail sector. The key to our approach is working closely with our clients to ensure we meet their needs, whether a large or small business. Training All our Security Officers are required to obtain Certificate Level III in Security Guarding, and attend Nationally Recognised Training Programs to Further Education within the Security Industry as required by the company and clients. Our staff are experienced professionals, undergoing in-house training, and In-house refresher courses update staff on any changes. Dress and Discipline Our Security Officers Division is distinctively dressed in a company uniform. All officers are well presented, well groomed, highly trained and display the highest levels of professional behaviour at all times. Our security personnel will also be carefully trained and uniformed to reflect the style and culture of each business. All Security Officers remain customer focused, approachable and helpful, but always firm when enforcing your rules. Total Management Protection places great emphasis on customer and client satisfaction, the use of good communication skills and conflict resolution skills are used in the first instance. The most important piece of equipment that these officers carry with them whilst on duty is their communication skills. Standing orders and post duties are strictly adhered to. Mobile Patrol Services Total Management Protection provides a professionally operated mobile security patrol service, which is there to help prevent any unnecessary disruption to your business. TMP security patrol services becomes a cost effective alternative to on-site security officers. Inspections of premises are conducted upon a random basis and unpredictable, so potential vandals or intruders never know when the patrol officer is on site. Our flexible services, which are normally shared with other clients, can be tailored to suit your needs, providing external and internal inspections with patrol officers checking all designated doors, windows, gates, locks and security lighting etc. TMP Security also uses an electronic attendance verification system to ensure all call requirements are met, these reports indicate by date and time where our officer was on your site. Further more we can supply attendance reports to our customers on a weekly or monthly basis should they be required. Mobile Security Patrols Mobile Alarm Response Radio Controlled Vehicles Opening and Closing Services 24 Hour Control Room Control Room The control room serves as our central communications, through which all our security personnel are directed and monitored. We are a 24hr operation, a duty manager is on call at all times and supervisors are on the road each night, each of which has had extensive training in the field. The Supervisors responsibilities are to monitor employee's performance in the following areas: Discipline Adherence to standing operating procedure Punctuality Dress Code Incident reporting Adherence to client's objectives Equipment We use up to date two-way communication, with a regular maintenance program and back-up facilities are used whenever deemed necessary. Motor Vehicles have full comprehensive insurance and are well maintained with regular inspections. Alarms Protecting your business and home has never been more affordable. With a properly maintained and monitored security system, you are providing the best chance against Loss Of Possessions and protection of your business and family. Having your premises continuously monitored by our 24-hour grade A1 monitoring centre ensures that someone will be notified in case your alarm system activates. Continuous back-to-base monitoring is a key feature of any TMP monitored security alarm system. A "monitored line" is an alarm system at a client's premises that, upon activation, a dialler built into the control panel uses the telephone line to send a digital message to our central monitoring station. The control panel will transmit digital information to the central station receiver describing the premises location and the area that has triggered the alarm. Information is then displayed on a computer terminal showing the name and address of the premises and the actions required to respond to the event in accordance with the client's instructions and "HELP IS ON THE WAY" Alarm Monitoring (24 Hours) Alarm Response (24 Hours) Installation & Service Industrial & Retail Domestic Surveillance The very latest in surveillance technology CCTV (Video Surveillance)